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Shipping Options
All orders take 1-3 business days (Mon-Fri) to process before being shipped. Shipping time varies based on where you live and the shipping method.
| Domestic | Where To | Shipping Time |
| US Postal Service First Class Mail |
United States. includes Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
4-7 days * |
| US Postal Service Priority Mail |
United States. includes Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO & FPO addresses |
3-4 days |
| UPS Next Day Air ** |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
Guaranteed next business day typically by 10:30 a.m. |
| UPS Next Day Air Saver ** |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
Guaranteed next business day typically by 3:00 p.m. |
| UPS 2nd Day Air ** |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
Guaranteed shipping in 2 business days by end of day |
| UPS 3 Day Select ** |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
Guaranteed shipping in 3 business days by end of day |
| UPS Ground ** |
Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses |
1-3 business days (West Coast)
2-4 business days (Midwest)
4-7 business days (East Coast) |
* Deliveries to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO may require additional Shipping Time. In some cases Shipping Time may be 14 days or more.
** UPS deliveries may require a signature upon delivery to ensure proper delivery.
| International | Where To | Shipping Time |
| USPS First-Class Mail International |
Canada only. |
4-10 business days |
| USPS First-Class Mail International |
All countries outside United States and Canada. |
5-14 business days |
Our office and fulfillment department is open Monday thru Friday, 9am to 5pm PT. WE DO NOT PROCESS ORDERS ON WEEKENDS
Return Policy
Return Policy
Your satisfaction is guaranteed when you shop at New Phone Accessory.com. Merchandise can be returned for a defective exchange as long as a return request is submitted within 30 days from the date you receive your merchandise. Merchandise can also be returned for a refund or store credit if merchandise has never been used or installed as long as a return request is submitted within 15 days from the date you receive it. A fee may apply for refunds.
We test our products before we begin offering them for sale. We also inspect each piece of merchandise before we ship any orders. If you are unable to install any products, please contact us as we will be happy to assist you.New Phone Accessory.com is not responsible for any damages that occur to devices or accessories during or after installation, uninstallation, attachment or usage of any products.
Please note, the follow items are not refundable and can only be exchanged for the exact same item if the item is defective:
- Data cables
- Used screen Protectors
Exchanges
Defective merchandise can be exchanged for the same item as long as a return request is submitted within 30 days from the date you receive your merchandise. No exchanges will be made after this 30-day period. Any shipping charges are not refundable.
Refunds
Merchandise can be returned for a full refund as long as:
- a return request is submitted within 30 days from the date you receive your merchandise
- the item has never been used or installed
- all shipping material, packaging, user manual(s), warranty card and included accessories, parts and supplies are included with the returned merchandise
- return shipping charge is paid for by the customer
Any returned merchandise that do not satisfy the above conditions for a full refund are subject to a Return Fee charge. A Return Fee will be charged on all merchandise that have an opened package, are used or missing shipping material, packaging, user manual(s), warranty card, accessories, parts and/or supplies.
The Return Fee will range from 15% (for opened or refused packages) to 50% (for missing items) of the original price and will be charged by reducing the refund amount by the Return Fee. The amount of the Return Fee will be determined at our sole discretion and is not disputable or negotiable.
No returns will be accepted for merchandise that are damaged, disfigured, scratched, abused or missing the original packaging. In this case, no refund or exchange will be honored and merchandise will be returned to the customer at the customer's expense. If the customer is not willing to pay for the shipping expense, merchandise will be discarded.
Please note, we may choose to refund the full amount of the returned merchandise if we determined that to be appropriate.
Any shipping charges are not refundable. Packages returned which are marked as "Return to Sender" or refused by the recipient are subject to a 15% Return Fee.
Refunds are issued in the same form of payment used for purchase usually within 14 days.
If you have any questions, please contact us
1209 8153025
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